1. About This Policy

Vahaninfo24.in is operated by AVIKA GETPE PRIVATE LIMITED. We facilitate access to vehicle-related services, which may involve third-party service providers, payment gateways, insurance partners and API providers.

Refund eligibility depends on the nature of the service, the status of the transaction, whether processing has started or been completed, and any applicable third-party provider conditions.

2. Cancellation of a Service Request

If you wish to cancel a service request, contact our support team as soon as possible and provide your order or transaction details.

• A cancellation request may be considered if service processing has not started.
• Once a request has been submitted to a third-party provider, government portal, insurer or other service partner, cancellation may depend on that provider's rules and the current processing status.
• A service that has already been completed, delivered or successfully processed may not be eligible for cancellation or refund.
• Submitting a cancellation request does not automatically mean that the request has been approved.

3. Failed or Pending Transactions

Sometimes a payment may be debited from your bank account or payment method even though the website does not immediately show a successful transaction or the service remains pending.

In such cases, we may verify the transaction with the payment gateway, bank and relevant service provider before determining the appropriate resolution.

• Please check your order status before making another payment.
• If the payment failed and the service was not delivered, the transaction will be reviewed for an applicable refund.
• If the payment status is pending, additional verification may be necessary before a refund or other resolution can be confirmed.
• A payment debit alone does not establish that the requested service was successfully completed.

4. Duplicate Payments

If you believe that you have paid more than once for the same service, contact us with the relevant transaction references and payment proofs.

We will verify the payment records and service status. Where a duplicate payment is confirmed and is eligible for a refund, the appropriate refund will be processed after verification.

5. Challan Payment Services

Challan-related services may be processed through third-party service providers or connected systems. The actual status of a challan payment may depend on the relevant payment system or authority.

• If a transaction fails and the challan payment has not been completed, we will review the payment and service records.
• If the challan payment has already been successfully processed, a refund cannot be assumed solely because the customer later requests cancellation.
• Any reversal or refund relating to a payment made to an authority or third-party provider may be subject to that provider's applicable process and decision.
• Customers should verify the challan details before confirming a payment.

6. Convenience Fees and Service Charges

Depending on the service, the total amount payable may include a service charge, convenience fee, payment-related charge or other applicable fee. Where applicable, the fee components will be displayed before payment.

Refund eligibility for each component will be assessed separately where appropriate. A convenience fee or service charge is not automatically refundable in every situation, particularly where processing has already occurred or a third-party service has been provided.

Where a refund is approved, the amount and treatment of any fees will depend on the transaction circumstances and applicable provider conditions.

7. Insurance Services

Insurance services are facilitated through third-party insurance partners or providers. Policy issuance, cancellation, premium refunds and related decisions are subject to the insurer's terms and applicable rules.

If you need to cancel an insurance request or seek a premium refund, contact us with your transaction or policy reference. We may direct you to the relevant insurer or partner for further processing.

Vahaninfo24.in does not guarantee an insurance premium refund where the insurer's rules or applicable requirements do not permit it.

8. Other Vehicle-Related Services

Services such as RC search, RC verification assistance, PUC record access, FASTag assistance, vehicle reports, mobile number updates, ownership transfer, NOC assistance, road tax services and vehicle scrapping assistance may involve external systems or service partners.

Cancellation and refund requests for these services will be evaluated according to the service status, the work already performed and the applicable third-party conditions. Access to an available record or submission of a request does not guarantee approval by an external authority.

9. When a Refund May Not Be Approved

A refund may not be approved in situations such as:

• The requested service has already been successfully completed or delivered.
• Processing has already taken place and the relevant fee is non-refundable under the applicable conditions.
• Incorrect vehicle, challan, contact or other information was provided by the customer, and the service was processed using those details.
• A third-party provider or insurer does not permit the requested cancellation or refund.
• The request cannot be verified using the available transaction and service records.

Each request will be assessed on its own facts. This list does not override any rights available to customers under applicable law.

10. How to Request a Refund

To help us review your request, please contact our support team using the details below and provide the following information where available:

• Your name and contact details.
• Order ID or transaction reference number.
• Service name and date of payment.
• Amount paid and payment method used.
• A brief explanation of the issue.
• Relevant payment confirmation or screenshot, with sensitive details hidden.

Please do not send passwords, OTPs, full card details, UPI PINs or other confidential authentication information.

11. Refund Review and Processing Time

Refund requests are reviewed after the relevant payment and service records have been checked. The time required may vary depending on whether verification from a bank, payment gateway or third-party provider is necessary.

If a refund is approved, it will generally be initiated through the original payment method where supported by the payment provider. The time taken for the amount to appear in your account may depend on the payment gateway, bank or payment method.

We do not promise a fixed refund completion date for every transaction. Our support team can provide an update after reviewing the available information.

12. Refund Status and Follow-Up

If you have already submitted a refund request, please refer to your transaction reference when contacting support again. This helps us identify the payment and check the latest available status.

If a refund has been initiated but is not yet visible in your account, you may also need to check with your bank or payment provider using the relevant reference number.

13. Misuse and Fraud Prevention

We may request reasonable information needed to verify a transaction and prevent fraudulent or duplicate refund claims. Requests will be assessed using the available records and applicable requirements.

Customers must provide accurate information and must not submit intentionally false payment or service claims.

14. Changes to This Policy

AVIKA GETPE PRIVATE LIMITED may update this Cancellation & Refund Policy when necessary to reflect changes in services, payment processes, third-party arrangements or applicable requirements. The updated policy will be published on this page.

Customers should review the policy before placing a new service request.

15. Applicable Law

This policy is governed by the applicable laws of India. Nothing in this policy is intended to exclude or limit any consumer rights or legal remedies that cannot lawfully be excluded or limited.