1. Information We May Collect

Depending on the service you use and the information required to process your request, we may collect the following categories of information:

Personal and Contact Information

• Name, where requested.
• Mobile number and email address.
• Contact details provided when requesting customer support.

Vehicle and Service Information

• Vehicle registration number and related vehicle details.
• Information submitted for challan, RC, FASTag, PUC or other vehicle-related services.
• Information and documents that may be required for a particular service request.
• Insurance-related information where the customer requests an insurance service.

Transaction and Order Information

• Order or service request reference numbers.
• Payment status, transaction reference and relevant payment records.
• Service charges, convenience fees, refunds and support records where applicable.

Technical Information

Our website or its hosting and service tools may process technical information such as IP address, browser details, device information, access logs or cookie-related data, depending on the technologies actually enabled on the website.

2. How We Use Information

We may use information for the following purposes:

• To receive, process and manage customer service requests.
• To retrieve available vehicle or challan information through supported systems.
• To facilitate applicable insurance, FASTag, RC, PUC and other vehicle-related services.
• To process payments and identify transaction status.
• To respond to customer questions, complaints and refund requests.
• To maintain service records and investigate transaction or technical issues.
• To maintain website functionality, prevent misuse and improve service reliability.
• To meet applicable legal, regulatory, accounting or compliance requirements.

We aim to use information only for purposes relevant to the service requested or another lawful purpose.

3. Vehicle Information and API Providers

Certain vehicle-related services may use third-party APIs or service providers to retrieve information or process a request.

When necessary for a selected service, information such as a vehicle registration number, relevant request details or other required fields may be transmitted to the applicable provider.

• The information shared depends on the service requested and the provider's requirements.
• Information availability and accuracy may depend on the source system.
• Third-party providers may process information under their own applicable terms and privacy practices.
• We do not intend to collect unrelated information merely because a service is requested.

Please provide only the information required for the service and ensure that you are legally entitled to submit the information you provide.

4. Sharing Information With Third Parties

We may share relevant information with third parties where reasonably necessary to provide a requested service, process a transaction or fulfil a lawful obligation.

• API and technology providers: To retrieve available vehicle information or process service requests.
• Payment service providers: To initiate, process, verify or reconcile payments and refunds.
• Insurance partners: To facilitate insurance enquiries, quotations or policy-related processes requested by the customer.
• Other service providers: Where necessary to fulfil the specific vehicle-related service requested.
• Authorities or legal recipients: Where disclosure is required or permitted under applicable law.

Information shared will depend on the purpose of the interaction and the requirements of the relevant provider. We do not sell personal information as a standalone product.

5. Payments and Financial Information

Payments for services may be processed through third-party payment gateways or payment providers.

• We may maintain order details, payment status, transaction references and related records needed to manage a service or resolve a payment query.
• Card, banking or other payment credentials may be collected and processed by the payment provider according to its payment flow and applicable terms.
• Customers should review the payment provider's applicable terms and privacy information when making a payment.
• Customers must not send passwords, PINs, OTPs or complete payment credentials to our customer support team.

The precise payment data handled directly by our systems depends on the payment integration and website configuration in use.

6. Cookies and Technical Data

The website, hosting infrastructure or enabled plugins may use cookies or similar technologies for functions such as maintaining website operation, remembering preferences, security, analytics or improving performance.

The actual cookies and technologies used depend on the website configuration. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Data Storage and Retention

Some customer information may be stored in our website or database systems, while other information may be transmitted to third-party providers for processing. The information retained depends on the type of service and the purpose for which it was collected.

Information may be retained as needed to:

• Manage service requests and related customer support.
• Maintain transaction, accounting and business records.
• Resolve payment disputes, complaints or refund requests.
• Meet applicable legal obligations or protect legitimate rights.

We do not specify a fixed retention period in this Policy because the applicable period may vary by information type, service and legal requirements. Information should be deleted or de-identified when it is no longer required, subject to applicable retention obligations.

8. Information Security

We recognise the importance of protecting customer information against unauthorised access, loss, misuse or disclosure.

Appropriate security measures should be applied to the website, its database, access permissions and relevant service integrations according to the nature of the information processed.

No method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.

9. Customer Requests and Privacy Choices

You may contact us to ask about personal information associated with your service request or to raise a concern about its handling.

Depending on applicable law and the circumstances, you may request:

• Information about the personal data associated with your request.
• Correction of inaccurate information where correction is available.
• Deletion of information where applicable and legally permitted.
• Withdrawal of consent where processing is based on consent and withdrawal is available under applicable law.
• Assistance with a privacy-related complaint.

We may need to verify your identity and request additional details before responding. Some information may need to be retained where required by law or necessary to resolve an existing transaction or dispute.

10. Children's Privacy

Our services are intended for users who are at least 18 years old and legally capable of entering into the relevant transaction.

We do not knowingly seek personal information from children in connection with independent service transactions. If you believe a child has submitted personal information improperly, please contact us so that we can review the concern and take appropriate action under applicable law.

11. Third-Party Websites and Services

Our website may link to or rely on external websites, APIs, payment providers or other third-party services.

Those third parties may have their own privacy policies and practices. We encourage customers to review the relevant information before providing data directly to an external service.

This Policy describes our handling of information and does not replace the privacy policies of independent third-party providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices or applicable requirements change. The revised version will be published on this page.

Please review this page periodically to stay informed about our information-handling practices.

13. Applicable Law

We intend to handle information in accordance with applicable Indian laws and requirements governing data protection, privacy and electronic transactions, as applicable to our activities.

Nothing in this Policy is intended to remove any right or remedy that cannot lawfully be excluded.