1. Introduction

Vahaninfo24.in is operated by AVIKA GETPE PRIVATE LIMITED and provides access to vehicle-related services through its website. These services may include online assistance, vehicle information, challan-related services, insurance assistance, FASTag assistance and other vehicle services.

This policy explains how service requests are processed and how the results or available deliverables are provided to customers.

2. Digital Service Delivery

Our services are primarily digital. Depending on the service selected, the result may be displayed on the website, made available electronically, or processed through a relevant third-party provider.

• Online vehicle information and report-related services.
• Challan-related payment or assistance services.
• Insurance and FASTag assistance through applicable partners.
• RC, PUC record access and other vehicle-related assistance where available.
• Requests relating to vehicle ownership, NOC, mobile number updates or road tax, where offered.

The exact deliverable depends on the service selected and the availability of the relevant records or provider systems.

3. Service Processing Time

Processing time varies by service. Some services may provide a result shortly after successful payment and verification, while others may require additional processing or confirmation from an external provider.

4. Third-Party Providers and External Systems

Certain services depend on third-party APIs, payment gateways, insurers, service partners or external systems. The availability, accuracy and response time of these systems may affect service delivery.

Vahaninfo24.in cannot guarantee uninterrupted availability of external systems and may need additional time to verify a request or resolve a provider-side issue.

5. Customer Information and Verification

Customers are responsible for providing accurate vehicle details, contact information and other information required for the selected service.

• Review the entered information before submitting a request.
• Provide additional information if reasonably required for verification.
• Incorrect or incomplete details may delay processing or prevent successful delivery.

6. Payment Confirmation and Order Status

Service processing may depend on successful payment confirmation and receipt of the required information. A payment debit does not necessarily mean that the service has been completed.

If your payment is pending, failed or not reflected in the service status, please contact support with your transaction reference. Avoid making a duplicate payment until you have checked the transaction status.

7. Service Delays or Unavailability

Delays may occur due to external system downtime, provider response times, payment verification, incorrect information, maintenance or other circumstances outside our reasonable control.

If a service is delayed or unavailable, contact our support team so that the request can be reviewed. Any applicable cancellation or refund request will be assessed under our Cancellation & Refund Policy.

8. Delivery Does Not Guarantee Official Approval

Providing a report, record, application assistance or submission confirmation does not guarantee approval, acceptance or any particular outcome by a government authority, insurer or other third party.

Final decisions relating to official records, challans, insurance, ownership transfers, NOC, road tax and other regulated services remain subject to the relevant authority or provider.

9. Physical Delivery

Unless a specific service page expressly states that a physical item will be delivered, the services offered through Vahaninfo24.in should be treated as digital or assistance-based services. No physical delivery is implied merely by placing an online service request.

10. Customer Support

If you have not received the expected result or need an update about your request, contact our support team with your order ID, transaction reference and service details.

Expected support response time is 1–2 working days. This is the expected time for a response, not a guaranteed service completion or refund timeline.

11. Policy Updates

AVIKA GETPE PRIVATE LIMITED may update this policy to reflect changes in services, technology, providers or applicable requirements. The latest version will be published on this page.

12. Applicable Law

This policy is governed by the applicable laws of India. Nothing in this policy is intended to limit any customer rights that cannot lawfully be excluded.